Tpc Group Srl with registered office in Poppi, via Arno 7 / A CF and PI 01899370512 is the owner of the site www.lineonline.co.uk < / p>
1. ACCEPTANCE OF GENERAL CONDITIONS OF SALE
1.1 - The contract stipulated between Tpc Group S.r.l. and the Customer is to be considered concluded with the partial or full acceptance of the order by Tpc Group S.r.l. This acceptance is considered tacit, unless otherwise communicated in any manner to the Customer. By placing an order in the various ways provided, the Customer declares to have read and accepted all the information provided to him in the various stages of the & rsquo; purchase, and to fully accept the terms and conditions of payment.
1.2 - If the Customer is a private consumer (ie a physical person who buys the goods for purposes not attributable to his professional activity), the procedure for purchase online, will print or save an electronic copy and otherwise keep these general conditions of sale, in compliance with the provisions of Articles. 50 and ss of Legislative Decree 206/05.
1.3 - The Client's right to compensation for damages or compensation is excluded, as well as any liability whatsoever; contractual or non-contractual for direct or indirect damage to people and / or things, caused by the non-acceptance, total or partial of an order and for any improper use of the products purchased. All the products sold by Tpc Group Srl are CE marked, therefore before use it is obligation of the consumer to read all the security measures indicated by the company.
1.4 - Tpc Group S.r.l. reserves the right to cancel an order, in return for the refund of the amount paid by the buyer, due to lack of availability of the material or for other reasons even in stages subsequent to payment. Furthermore, any claim for compensation for the non-availability of products is excluded. The buyer will be entitled to a refund of the total paid or will have a credit of the same amount for the choice of alternative products.
1.5 - Tpc Group Srl is in possession of all the products for which the immediate availability is expressly indicated. All other products, for which the days necessary for shipping are estimated, are ordered from the respective suppliers upon acceptance of the order. The customer acknowledges that the expected shipping date is purely indicative and does not prevail in the relationship with the customer and third parties, therefore Tpc Group srl is not liable for delays caused by the lack of availability by the supplier or for any delay not directly attributable to Tpc group Srl. If for reasons of force majeure it is not possible to complete the order even after the indicated times, at the request of the customer Tpc Group Srl will immediately refund the payment and cancel the order. In the case of payment by bank transfer, the customer agrees to request tpc group srl to provide the data necessary to make the transfer of the payment cancellation.
1.6 - Tpc Group S.r.l. is not liable for damages caused during transport by the carrier, the sole responsible for the goods transported. Any request for replacement, return or cancellation for this type of damage can be submitted only if at the time of delivery any damage to the packaging has been notified to the courier through the "signature with reservation". Any replacement of the product will be performed only after all the checks carried out upon return of the defective product, no later than 14 working days (subject to availability of the substitute).
3. PAYMENT METHODS
3.1 - Credit card, debit card, prepaid card: in case of purchase of products with payment methods "Credit Card", the charge will be made upon confirmation of the order.
3.2 - Tpc Group Srl reserves the right to request additional information from the Customer (eg landline number) or to send copies of documents proving ownership of the Card used. In the absence of the required documentation, Tpc Group S.r.l. reserves the right not to accept the order.
3.3 - During and after the purchase procedure Tpc Group S.r.l. is able to know information about the buyer's credit card, transmitted through secure connections directly to the bank that handles the transaction. Tpc Group S.r.l. may retain this information only in case of explicit request and consent of the customer: Tpc Group S.r.l. guarantees that these are stored according to certified security standards and that they are always displayed in disguised mode.
3.4 - Advance bank transfer: the payment method by means of bank transfer anticipates that the order will be processed and processed only after the credit in the indicated current account of Tpc Group Srl The necessary data are displayed on the site and in any case are communicated indicated at the time of order confirmation and in the e-mail sent to the Customer. The purpose of the bank transfer must necessarily include the order number, the name and surname of the holder of the order.
3.6 - Payments via PayPal account: in case of purchase of goods with payments via PayPal, simultaneously with the conclusion of the online transaction, PayPal will immediately charge the amount related to the purchase made.
3.7 - During and after the purchase procedure Tpc Group Srl is able to become aware of information related to the customer's PayPal account, transmitted through secure connections directly to the bank that manages the transaction. Tpc Group S.r.l. may retain this information only in case of explicit request and consent of the customer: Tpc Group S.r.l. guarantees that these are stored according to certified security standards and that they are always displayed in masked mode.
4. DELIVERY METHODS AND EXPENSES
4.1 – Tpc Group S.r.l. can accept orders only with delivery in Italian territory and European community, San Marino and Vatican City. For disadvantaged places, smaller islands, Livigno and Campione d'Italia, there will be surcharges which will be expressly indicated before payment of the order.
4.2 - The sales made on www.lineonline.co.uk are similar to mail-order sales and therefore without the obligation to invoice as provided for in Article 22 of the Italian Ministerial Decree. n. 633 of 1972, and without the obligation to issue a sales receipt as provided for in article 2, letter oo) of the Italian Ministerial Decree December 21, 1996, n. 696. The tax invoice must be requested expressly prior to or on a consensual basis with the completion of the order.
4.3 - Delivery costs, if any, are charged to the Customer and are specified separately during the order. Nothing is more due to the customer than the total order.
4.4 - No responsibility can be attributed to Tpc Group S.r.l. in case of delay in the order or delivery by the carrier.
4.5 - The delivery of the order means to street level except:
- different communication to our customer service,
- what is specified in the specifications and in the technical data sheet of the product,
Upon delivery of the purchased products, the Customer is obliged to check::
- that the number of packages corresponds to what is indicated in the order confirmation and in any other subsequent communication
- that the packaging is intact, not damaged, not wet or in any case not altered, also and above all in the closing materials (adhesive tape or strapping).
Any damage to the packaging, the product or the mismatch in the number of packages or any indications, must be immediately challenged, affixing the word RESERVE OF WRITTEN CONTROL (accurately specifying the reason of the reserve, eg "packaging laundry", "packaging crushed "," open package ") on the courier delivery note. Once the delivery document has been signed, it will no longer be possible to make any objection regarding the external characteristics of the goods delivered.
Any problems concerning the physical integrity, correspondence, completeness and correctness of the products received must be reported within 3 days of delivery, according to the procedures provided for in this document.
4.6 - In case of failure to collect within 5 working days of the products purchased in storage at the warehouses of the courier because of repeated inability to deliver to the address indicated in the payment form by the customer when ordering, what will be ordered to be returned at the warehouses of Tpc Group Srl.
4.7 - In case of return of one or more products purchased, the methods of delivery by the customer to Tpc Group S.r.l. they differ according to the product category of the product or products for which the customer expresses the wish to avail himself of his right to withdraw no later than 14 days from the delivery date, for which proof of delivery will prevail
- For products that the customer intends to make and belonging to the goodsological categories "Accident prevention shoes" or "Workwear" Tpc Group S.r.l. undertakes to instruct on its behalf a carrier that collects the goods at the address communicated by the customer. After a failed attempt to withdraw from the carrier Tpc Group S.r.l. reserves the right to request the customer to pay the costs necessary to make a second withdrawal. After the second unsuccessful withdrawal attempt, Tpc Group S.r.l. reserves the right to request the shipment of the products to the customer, who will fully bear the costs, under penalty of cancellation of the request for return.
- For products that the customer intends to make and not belonging to the "Safety footwear" or "Workwear" goods categories, the customer will fully bear the costs for returning the products to the warehouses of Tpc Group srl, under penalty of cancellation of the request for return.
- In any case for products delivered in countries other than Italy and for which the customer has expressed a willingness to initiate a return procedure, the procedures and costs necessary for the return of the products to the warehouses of Tpc Group s.r.l. must be agreed before the operation is carried out.
5. RIGHT OF WITHDRAWAL
5.1 - Pursuant to articles 64 e ss of Legislative Decree 206/05, if the customer is a consumer (ie a physical person who makes purchases for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a reference of the Game VAT), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
5.2 - To exercise this right, the customer must, within 14 working days from the date of receipt of the products, contact the LineonLine customer service at [email protected] or send a communication by registered letter with acknowledgment of receipt, specifying that you want to exercise the right of withdrawal to:
Tpc Group S.r.l.
Via Del Legno. 9
52014 Ponte a Poppi (AR)
The customer service manager of Tpc Group S.r.l. will indicate to the customer how to pay for any return costs referred to in paragraph 4.7, once the product has returned in the manner explained in paragraph 4.7, Tpc Group s.r.l. within 30 days from the return of the goods (period within which the integrity and functionality of the product and the packaging will be checked), will refund the amount after checking the integrity of the goods. The crediting will be made only and exclusively by bank transfer for orders previously paid by bank transfer (3.5) or cash on delivery (3.4). The customer will promptly indicate the bank details. Orders previously paid for by credit card, debit card, prepaid card or PayPal account will be credited to the credit card, debit card, prepaid card or PayPal account.
The goods must be returned intact and functional, complete with all its components and in original packaging and unharmed (envelopes and packaging), stored and possibly used according to normal diligence, in total absence of wear or dirt.
5.3 - The right of withdrawal is subject to these conditions:
- applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on fraction of the product purchased
- does not apply: (i) to audiovisual products or sealed computer software (including those attached to hardware), once opened; (ii) to products made to measure or clearly personalized.
- the purchased good must be intact and returned in original packaging, complete in all its parts (including packaging and any ancillary documentation); in any case, the affixing of labels or adhesive tapes must be avoided directly on the original packaging of the product;
- the shipment and integrity of the product, until receipt in our warehouse, is under the full responsibility of the Customer;
- upon its arrival in the warehouse, the product will be examined to assess damages, tampering and lack of parts of it not deriving from transport. If the packaging and / or packaging are damaged, Tpc Group S.r.l. may withhold from the refund due a percentage, no later than 10% of the same, as a contribution to the restoration costs.
5.4 - The right of withdrawal is lost in full, due to the lack of the essential condition of integrity of the goods (packaging - content), in cases where Tpc Group S.r.l. finds:
- the unconventional use of the good that caused the wear and tear of the good, or the use of any consumables;
- the lack of external packaging, the original internal packaging or part of it;
- the absence of integral elements originally attached to the product;
- damage to the product due to causes other than transport.
In case of forfeiture of the right of withdrawal, the goods will be made available to the customer for collection at your expense at the headquarters of Tpc Group S.r.l..
All products sold by Tpc Group S.r.l. they are covered by the manufacturer's warranty and the 24-month warranty for conformity defects, pursuant to Legislative Decree 206/05. To use the warranty, the customer must keep the receipt.
6.1 - The 24-month warranty pursuant to Legislative Decree 206/05 applies to products that present a lack of conformity, provided that the product is used in a compliant manner, respecting its intended use and as provided in the technical documentation attached. This guarantee is reserved to the private consumer (a natural person who buys the goods for purposes not related to his professional activity, or makes the purchase without indicating in the order form a reference of VAT number). In case of lack of conformity, Tpc Group S.r.l .. provides, without expenses for the customer, to indicate one or more assistance centers for the repair of the discrepancy.
6.3 - The times of repair or possible replacement of the product depend exclusively on the policies of the manufacturer and the associated assistance center and no damage can be requested to Tpc Group S.r.l. for any delays in carrying out repairs or replacements.
6.4 - In cases where the specifications of the warranty provide for the return of the product, the goods must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc .. .); to limit damage to the original package, we recommend the use in the packaging phase of a second package.
7. Communications and processing of personal data
With the entry into force of Legislative Decree 196/03, laying down provisions for the protection of persons and other subjects regarding the processing of personal data, the staff of Tpc Group Srl, as Data Controller, is required to provide some information regarding the use of personal data.
7.1 With the acceptance of the General Conditions of Sale, the processing of personal data in accordance with the legislation in force is considered to have been signed and accepted.
7.2 By accepting the General Terms and Conditions of Sale, you also accept the receipt of communications of commercial offers via Newsletter or ordinary mail from Tpc Group Srl, without prejudice to the possibility for the customer to cancel or unsubscribe at any time by sending an e-mail address [email protected]
7.3 The processing of data will be carried out using appropriate tools to ensure security and confidentiality and the data will be processed primarily with computer tools and stored both on computer media and on paper and on any other type of appropriate support. We also inform you that personal data will be processed in compliance with the methods indicated in Legislative Decree 196/2003, which provides, inter alia, that the data itself are:
- processed lawfully and fairly;
- collected and registered for specific, explicit and legitimate purposes;
- exact and, if necessary, updated;
- relevant, complete and not excessive in relation to the formalities of the processing.
7.4 The data regarding the domicile, the telephone number, the e-mail address and any additional information, will be communicated to the courier chosen for shipping to facilitate delivery. If the purchaser does not want to share his telephone number, he must communicate it by e-mail before preparing the shipment.
The processing of data is carried out by the eventual manager and by the persons appointed in advance in accordance with art. 29 and 30, which operate under the control and responsibility of the Owner.
8. Promotions and discounts
The promotions and coupons available on www.lineonline.it are not cumulative unless otherwise indicated.